Do you offer one-off cleans as well as regular?+
Yes — we offer both. Many clients start with a one-off deep clean and then move to a regular weekly or fortnightly schedule. For commercial clients we offer rolling contracts or one-off cleans. There's no obligation to commit upfront.
Are all your staff DBS-checked and insured?+
Yes, without exception. Every member of our team undergoes a full Disclosure and Barring Service check before working in any home or business. Alder holds full public liability insurance and all staff are covered under our employer's liability policy.
Will I get the same cleaner every visit?+
Yes, for regular home cleaning we allocate the same cleaner to your property each time. They get to know your home and your preferences, which means consistently better results and fewer things to communicate each visit.
How quickly can you respond to a specialist emergency?+
Our specialist team is available 24 hours a day, 7 days a week. For emergency biohazard, trauma, or flood damage situations, call us directly on 0191 603 0173 and we will aim to respond the same day across the North East.
What areas of the North East do you cover?+
We cover Newcastle, Gateshead, Sunderland, Durham, North Shields, Whitley Bay, Middlesbrough, Stockton-on-Tees, and the wider North East. Call us on 0191 603 0173 to confirm coverage for your specific location.
How do I get a quote for commercial or specialist work?+
For commercial quotes, use the form on this page and we'll respond within 2 hours. For specialist cleaning — biohazard, trauma, hoarding, or emergency work — we recommend calling us directly on 0191 603 0173 so we can understand your situation and respond appropriately.
